Contact our team for support for any of our products. We will respond within 24 hours.
Access priority support on demand from our experienced Autodesk®-certified technical team. We can remotely interrogate and troubleshoot your software, ensuring a speedy resolution of even the most complex problems.
Cadpro Technical Time
For more than thirty years we have invested in providing our clients with the best technical support available. Solve even the most complicated problems by consulting our skilled team of specialists. Time is purchased in hourly blocks and can be used however you wish.
Our experienced Autodesk-certified technical team can support you with remote interrogation of your software, including:
- Installation support & licensing support*
- Software configuration
- Software implementation
- On-demand support
- Casual subject matter training
*All products purchased through Cadpro (apart from Autodesk Vault) have the benefit of complimentary, local installation and licensing support.
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Technical Time FAQs
Our technical teams are available during standard business hours, between 8:30am and 5pm.
Cadpro will endeavour to respond within 4 hours of a support request being made, but it can take up to 24 hours. Priority will always be given to critical client issues.
There is no need to book; however, it is recommended. Otherwise, you may need to wait until a technical specialist is next available.
All Cadpro clients get priority support if they are unable to use their software because of a licensing issue. Technical Time clients will get priority support over those that do not have Technical Time and are put in a priority queue. In all cases, we establish the urgency of a request and Cadpro reserves the right to bump clients up or down depending on that urgency.
Technical Time contracts expire 2 years after the start date. Our support team will keep you up to date on how much time you have remaining as you work with them.
With the purchase of Technical Time, we will provide technical support to anyone who uses the products we sell.
Yes - Cadpro offers 4 pre-purchased time-based options. Currently 1, 4, 8 and 40 hours are available.
Yes. This service is based on company access, not individual user access.
Additional services we offer
We understand how to tap into the power of technology to facilite successful project delivery. Unlock the full potential of your software with our range of targeted services and training.
Templates and configuration1/5
We can establish and manage templates to maximise productivity when starting new projects. Consistent implementation and management of accurate documentation allows you to maintain standardisation across projects, providing a convenient framework so your team can progress more efficiently. We can provide access our vast library of parts templates to accelerate the design and manufacturing process. Each template can be customised to suit any project or company specification.
CAD and BIM management2/5
Our team of specialists will install and configure CAD, CAM and BIM software on your machines, equipping your team with the insight and tools to more efficiently plan, design, construct, and manage each project.
Software automation & development3/5
Businesses are constantly looking for ways to improve and gain a competitive advantage. Automation and development reduce manual effort and extend the capabilities of your software, resulting in accelerated turnaround times, improved efficiencies and enhanced productivity. We employ an agile development approach to software development and customisation. This enables us to maintain a dialogue with stakeholders, continuously improve the product and mitigate risk while constantly exploring new ideas.
We are an accredited Autodesk Training Centre (ATC) with comprehensive training resources designed to accelerate your understanding. Learn from qualified instructors on site or online using sample projects and exercises that emphasise real-world, practical applications.
The Pinnacle Series smart e-learning system offers a wide variety of high-quality architectural, engineering, construction and manufacturing online training content. Enhance your teams knowledge and productivity with the leading online training solution for AEC and manufacturing software on the market.
Need more information?
Submit your enquiry and one of our team will contact you shortly.