Website Terms of Sale

5.1 Meaning of Products, Services, and Expenses:

• “Product(s)” means and includes without limitation, computer software and hardware, technology, applications, components, parts, items, units, systems, accessories, devices and manuals, as available or advertised from time to time.
• “Service(s)” means and includes without limitation, supply, sales, subscription, consultation, repair, servicing, maintenance, labour, delivery, training, support and installation.
• “Expense(s)” means agency fees, charges and out of pocket expenses incurred by us such as freight or delivery costs, identified in any document or electronic record issued by either party, all of which are deemed to be incorporated into and form part of this agreement, or as ours by marking or a manner of storage enabling identification.

5.2 If the Products are no longer available, we have the right to recommend and supply equivalent options.

6.1 The price is the fee we advise you of for the Products and/or Services exclusive of GST, or as advertised on our website, and Expenses. If no price is stated, the price will be the amount at which that we provide the Products and Services at the time of your request. The price is subject to reasonable change due to circumstances beyond our control such as exchange rate fluctuations.

6.2 Where we act as referrer, introducer, or agent of a Product supplier, all prices mentioned by us are indicative amounts only.They are meant to indicate the prices charged by the Product supplier. The final amount chargeable will be determined by the said Product supplier and we do not influence that decision.

Orders through our website

6.3 When you order through our website (including any other online platform that we use), the following terms under clauses 6.4 and 6.13 apply.

6.4 Any order that you have placed or submitted constitutes an offer by you to us to purchase the Products or Services on these terms and is subject to our subsequent acceptance.

6.5 Our acceptance of your order takes effect and the contract concluded at the point where such offer is expressly accepted by us dispatching your order/commencing Services and accepting your credit card or other payment ("Acceptance").

6.6 Any prices, quotations and descriptions made or referred to on our website are subject to availability.They do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order.

6.7 While we make every effort to ensure that items appearing on our website are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.

6.8 Prior to such Acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.

6.9 We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these terms for your own records.

6.10 Prices payable for Products or Services are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. From time to time it is possible that a programming or data transcription error may result in a price that is inaccurate. We will generally honour the posted price, although we reserve the right to correct the price and offer to sell you the Products or Services at the correct market price in situations where the price advertised is clearly an error as evidenced by being substantially under market.

6.11 Prices (unless stated otherwise) are in the currency quoted on our website and remain valid for 30 days.

6.12 We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.

6.13 The places that we deliver to ("Territory") are listed on our website. Unless otherwise specified, prices quoted are exclusive of the costs of shipping or carriage to the agreed place of delivery within the Territory (charges for which are stated on the website); and exclusive of GST and any other tax or duty which (where applicable) must be added to the price payable.

6.14 You agree to pay for shipping or carriage of Products as such costs are specified by us at the point of purchase.

7.1 If we give you a quote for Products and Services:

• the quote will be valid for ten (10) days, unless withdrawn by us or stated otherwise;
• the quote will be exclusive of GST and delivery costs, unless stated otherwise;
• you will be responsible for increased costs resulting from any subsequent changes to the quote due to any inadequate or inaccurate information, request/requirement for additional Products and Services or variations;
• we may alter the quote due to circumstances beyond our control or clerical or computer error; and
• exchange rate fluctuations of the Australian dollar by plus or minus 3% against the US dollar may affect to quoted or final amount invoiced.

7.2 All prices listed on our website are not quotes and are subject to the terms recorded in clauses 6.4 to 6.13.

7.3 Where we act as a referrer, introducer, or agent of a Product supplier, we are unable to provide quotes and all amounts mentioned by any of our staff members are indicative amounts.

8.1 All payment for Products or Services shall be made prior to delivery and by such methods as are indicated on our website or as agreed in writing (and not by any other means unless we have given our prior agreement).

8.2 New Customers ordering hardware – At our discretion, full payment must be made at the time of the order or a deposit of 50% is due at the time of order with final payment prior to delivery of the Products and/or Services.

8.3 New Customers Ordering Software – Full payment is due before we approve any of your subscriptions or licences for any of the Products.

8.4 Credit Account Customers ordering hardware Products – A deposit of 30% may be due at time of order. Final payment of the remaining sum is due on or before the 20th day of the month following the date of invoice, unless agreed otherwise.

8.5 Training Services –

• Payment to be made within 7 days of invoice date. All courses operate on a first (paid) first in basis.
• Cancellation of booking within three days of workshop date incur a 20% penalty fee.
• Cancellation of booking after payment and within three days of workshop date will only receive 80% refund.
• No refunds will be made after the workshop start date.
• We reserve the right to re-schedule course dates if places are not filled.

8.6 Interest – Interest is chargeable on overdue amounts at the overdraft rate of our current usual trading bank plus 5% accruing on a daily basis from the due date for payment until our receipt of the full amount (whether before or after judgement).

8.7 Expenses – You indemnify us, and shall pay us on demand, against all expenses incurred as a result of enforcing any of our rights contained in this agreement including PPSR registration, debt collection and legal fees.

8.8 No set-off – Time for payment of the Services is of the essence. No counterclaim or set-off may be deducted from any payment due without our written consent. We may also take action against you for the price of Products at any time after payment has become due even though property in those Products may not yet have passed to you.

8.9 Our right to set-off – You agree to us allocating or reallocating any payment received from you towards any invoice. If no allocation is made, then it is deemed to be in such a way that preserves the maximum value of our purchase money security interest in the Products.

8.10 Credit card – If you choose to pay for the Products or Services by credit card, we may require a retention of the value of the Products or Services and deduct the same from your card when the Product or Service is available for delivery. All payments by credit card are processed by Stripe, as such any fees charged depend on the region of the payment and the issuing region of the card. For a summary of the current fees charged, please refer to the Stripe pricing page. We reserve the right to verify credit or debit card payments prior to Acceptance.

8.11 Your third party – You will be responsible for payment if a third party that you expect to pay you or us fails to pay.

8.12 Products from outside Australia – All Products entering Australia from outside may be subject to customs charges, import duties and/or taxes (including GST). You may be subject to customs charges, import duties and taxes (including GST), levied when the Product reaches Australia. Any such additional charges for customs clearance or import duties or taxes (including GST) must be met by you, since we have no control over what these charges are. You should contact the Australia Customs Service or Australian Taxation Office for further information on customs policies or duties.

8.13 Full payment expected – Except as expressly provided elsewhere in these terms or the website, payment may be taken in full notwithstanding any claim for short delivery or defects.

8.14 Payment due – Where the payment is invoiced, each invoice shall be due on and made in full within thirty (30) days of the date of relevant invoice. If at any time you fail to pay any amount due on the relevant due date, we may by notice declare all invoiced amounts unpaid at that date to be immediately due and payable.

9.1 We are not liable for loss of data or system failure, hacking or corruption caused by factors outside our reasonable control. We are not liable for delay or failure to perform our obligations if the cause is beyond our control.

9.2 If you are in trade and/or are a business, you agree that the parties contract out of the Competition and Consumer Act 2010 to the extent permissible by law.

9.3 We are not liable for delay or failure to perform our obligations if the cause is beyond our reasonable control being any failure, delay or breach caused by strike, industrial dispute, natural disaster, shortage or unavailability of stocks of goods or raw materials, failure of any of our suppliers to supply goods, delay in transit, import restrictions, legislative, governmental or other prohibition or restriction, fire, flood, pandemics, hostilities, commotions or any other causes whatsoever (whether similar to the foregoing or not) (“Force Majeure Event”).

9.4 To the maximum extent legally permitted, our aggregate liability (whether for negligence, breach of contract, misrepresentation (except, if fraudulent) or otherwise) shall in no circumstances exceed the cost of the defective, damaged or undelivered Products or Services (determined by net price invoiced/charged to you) in respect of any single occurrence or series of occurrences. Even if advised of the same, we shall not be liable for:

• Special, punitive, incidental, indirect, or consequential damages; or
• Your inability to make orders or loss of income, revenue, profits, contracts, data, goodwill or savings.

9.5 Except as set out above or under any applicable returns policy and subject to any rights you have under applicable law that cannot be excluded or limited by these terms:

• We shall not be liable and you shall not be entitled to reject Products or Services, except for:
  • damage to or loss of Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) where notified to us within 5 working days of receipt of the Products;
  • defects in Products (not being defects caused by any act, neglect or default on your part) notified in writing to us within 30 days of receipt of the Products.
  • defective performance of Services (not being defects caused by any act, neglect or default on your part) where notified in writing to us within 5 days of such defect becoming apparent.
• We shall not be liable for any damage or losses arising from defective installation of the Products; from the use of the Products in connection with other defective, unsuitable or defectively installed equipment; your negligence; improper use or use in any manner inconsistent with the manufacturers specifications or instructions.
• Where there is a shortage or failure to deliver, or any defect in or damage to a Product or Service, we may at our option:
  • (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery and/or
  • in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or
  • in the case of damage or any defect(s) in the Product and in accordance with any applicable returns policy:
    • Replace or repair the Product upon you returning the Product; or;
    • Refund the price paid in respect of any Products found to be damaged or defective.

9.6 Subject to any express provisions to the contrary set out in these terms, to the maximum extent legally permitted all terms, conditions, warranties and representations (express or implied by statute, common law or otherwise) are hereby excluded. We shall not be liable for any loss, damage or injury whether resulting from defective material, faulty workmanship, or otherwise howsoever arising and whether or not caused by our (or our employees or agents negligence) except to the extent that applicable law prohibits exclusions or limitations of liability for intentional torts or gross negligence or other wrongs.

9.7 All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the website or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same. You must refer to the manufacturers specifications or warranty documentation to determine your rights and remedies in this regard.

9.8 You will have the benefit of the manufacturers, licensors or suppliers warranty with the Products supplied and you should refer to the relevant documentation supplied with the Product in this regard. (If applicable, a returns policy may also set out procedures applicable to repairs or replacement of defective Products delivered.)

9.9 Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:

• Products have been repaired or altered by persons other than the manufacturer, us or any authorised dealer; and/or
• defective Product or Products have not been returned together with full details in writing of the alleged defects within 30 days from the date on which such Products were delivered; and/or
• defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturer’s instructions or other directions issued or made available by us in connection with the delivered Products.

9.10 To the maximum extent legally permitted, we exclude all other warranties, guarantees and other assurances implied by custom or law on our behalf.

9.11 Where we act as a referrer, introducer, or agent of a Product supplier, any information we supply to you is provided by the supplier of the said Product and all of their warranties are not our warranties and any claim you have in relation to any warranties must be directed to the supplier.

10.1 Special order, custom made and purposely built Products cannot be returned, and no refund is due to you, unless due to incorrect supply or fault/defect. Return of all other Products is subject to:

• the Products being in original, undamaged and resalable condition and (if applicable) all shrink wrapped software returned with licence seals unbroken;
• approval from the Product manufacturer to return the Product;
• a restocking fee equal to 20% of the value of the returned Product will apply;
• you covering for the cost of return; and
• a credit with our business or cash refund at our discretion

10.2 Subject to clause 10.1, claims in relation to our Products and Services are subject to the following:

• for claims relating to faulty/defective Products and Services, you notifying us within the applicable warranty period;
• for claims not relating to fault/defective Products, you notifying us within seventy-two (72) hours of pick up/delivery (non-notification is deemed acceptance of the Products); and
• the Products having been used in accordance with the manufacturer’s/our instructions and not having been subject to abuse, neglect, misuse, accident or work by a unauthorised third party; and
• us repairing or replacing the defective Products or performing further Services at our discretion.

11.1 We are responsible for the Products until delivery in accordance with clause 11.2, pick up by you or the passing of ownership under clause 13.1, whichever comes first.

11.2 Delivery is complete when we give the Products to you, give the Products to a third party carrier, or leave the Products at the delivery address. The time of delivery is not an essential term of this agreement. We may partially deliver Products listed in one order. If the parties agree on delivery by instalments and we fail to deliver an instalment, the failure will not give rise to a right of cancellation.

11.3 Delivery timescales/dates specified on the website, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.

11.4 Delivery shall be to a valid address within the Territory submitted by you and subject to Acceptance ("Delivery Address"). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.

11.5 If you refuse or fail to take delivery of Products provided in accordance with these terms, any risk of loss or damage to the Products shall nonetheless pass and without prejudice to any other rights or remedies we have,:

• We shall be entitled to immediate payment in full for the Products or Services delivered and either to effect delivery by whatever means we consider appropriate or to store Products at your risk;
• You shall be liable to pay on demand all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery; and/or
• We shall be entitled to, 30 days after the agreed date for delivery, dispose of Products in such manner as we determine and may set off any proceeds of sale against any sums due from you.

11.6 You must ensure the delivery address you provide is safe to enable the delivery to take place in a safe manner and in compliance with all relevant health and safety standards.If your delivery address is not safe for the deliverer to make delivery of your Products, it is considered a failure on your part to accept delivery and we are not liable for the failed delivery.

11.7 Except to the extent required as a result of any mandatory rights you have as a consumer (within the meaning in the Consumer Guarantees Act 1993) under applicable law, you shall not be entitled to reject the Products in whole or in part by reason of short delivery and shall pay in full notwithstanding short delivery or non-delivery unless you notify us in writing of any claim within 7 days of the latest of the date of receipt of the relevant invoice or delivery (whichever is earlier) whereupon you shall pay for the quantity actually delivered.

11.8 Where we deliver Products by instalments, each instalment constitutes a separate contract and any defect in any one or more instalments shall not entitle you to repudiate the contract as a whole nor to cancel any subsequent instalment.

11.9 Save as otherwise provided in these terms, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.

12.1 You are responsible for providing to us all information required free of cost, and as soon as practicable following any request for information for us to provide our Products or Services.

12.2 Unless provided as part of the Products and Services, you are responsible for the supply of a computer to the appropriate specification for the Products purchased.

12.3 You will be responsible for backing up all data on the hard disk of any computer delivered to us for repair or service and we are not under any liability in respect of the loss of or damage to any such data.

12.4 You will keep all documents submitted and information supplied by us confidential and not use it for any purpose other than that stipulated by us nor will you disclose it to a third party without our prior written consent.

12.5 You are responsible for checking Products upon delivery and verifying that they are in satisfactory condition, in accordance with their description and complete. You may return purchased Products in accordance with these terms or any applicable returns policy referred to on the website.

12.6 You indemnify us against any and all liabilities, claims and costs incurred by or made against us as a direct or indirect result of us performing Services or carrying out any work on or to the Products where this has been done to your (or your representatives) specific requirements or specifications causing an infringement or alleged infringement of any proprietary rights of any third party.

12.7 You fully indemnify us from and against any and all damages, claims, losses, demands, liabilities (including vicarious liability), injuries, suits, actions, judgments, costs and expenses of any kind whatsoever (including, without limitation, legal fees, service costs and costs of recovering unpaid amounts) arising out of or in any way connected with your breach of these Terms.

12.8 To the fullest extent permitted by law and save where expressly set out in any Licence Terms (as defined in clause 14) or elsewhere, we shall have no liability to you in the event of the Products or Services infringing or being alleged to infringe the proprietary rights of any third party. In the event that the Products are or may be the subject of patent, copyright, database right, registered design, trade mark or other rights of any third party, you should refer to the relevant terms of the Product manufacturer and/or licensor/owner. We shall be obliged to transfer to you only such right or title as we have.

12.9 You represent that information provided by you when placing your order is up-to-date materially accurate and is sufficient for us to fulfil your order. You also represent that you have legal capacity to enter into a contract and have the authority to place the order on behalf of your company or the entity you are placing an order for.

12.10 You are responsible for maintaining and promptly updating your account information with us for accuracy and completeness and keeping such information (and any passwords given to you for the purposes of accessing the website and/or purchasing Products) secure against unauthorised access.

12.11 No warranty, commitment or any other obligation should ever be assumed by you on our behalf or on behalf of a Product manufacturer, licensor or supplier without our express prior written consent.

12.12 If any licence or consent of any government or other authority is required for the acquisition, carriage or use of the Products by you, you shall obtain such licence or consent at your own expense and if necessary produce evidence to us on demand. Failure so to do shall not entitle you to withhold or delay payment of the price. Any additional expenses or charges incurred by us resulting from such failure shall be met by you.

12.13 Products licensed or sold to you under these terms may be subject to export control laws and regulations in the Territory or other relevant jurisdiction where you take delivery or use them. You shall be responsible for complying with those laws and will not do anything to breach them.

12.14 Where we act as a referrer, introducer, or unrelated agent of a Product supplier, any information we supply to you is provided by the supplier of the said Product.You have an obligation to satisfy yourself with the supplier that the Products are capable of meeting your expectations and intended purpose.

12.15 You will grant us unencumbered and unobstructed access to all areas of the site where the Services are being performed.

13.1 We retain ownership of and hold a security interest in all Products until you have paid us in full for all Products and Services provided to you. While we retain ownership, you will store all Products in such a way that our interests are protected and they can be easily identified as provided by us or as instructed by us from time to time and keep proper and accurate reports to enable us to distinguish Products for which payment has been made in full from those Products for which payment is outstanding.

13.2 You agree that we hold security interest in all of your present and after acquired property connected with Products and Services provided to you, and:

• authorise us to register a financing statement and charge on the Personal Property Securities Register, and provide all information and signatures necessary to effect the same;
• will not register a financing charge or statement or charge demand in respect of Products without our prior written consent;
• waive your entitlement under s 148 of the Personal Property Securities Act 2009 (PPSA) to receive a copy of a verification statement where we have registered our interest;
• that both parties contract out of section 114(1)(a), 133 and 134 of the PPSA;
• waive your rights as listed under sections 107(2), 121, 125, 129, 131 and 132 of the PPSA; and
• to give us seven (7) days prior written notice of any proposed change in your name or details such as contact information.

13.3 Where appropriate, we own the intellectual property rights connected to our Products and Services. You fully indemnify us for any intellectual property infringements we may make when acting in accordance with your instructions.

13.4 You agree to do anything that we reasonably require to ensure that we have a perfected security interest in all the Products and a purchase money security interest in each part of the Products to the extent of the purchase price for that part.

13.5 We may allocate amounts received from you in any manner we determine, including in any manner required to preserve any purchase money security interest we have in any Products.

13.6 If you sell any Products, to the fullest extent permitted by law, you shall hold (on a fiduciary basis) all proceeds of such sales in trust for us and in a separate account. You undertake immediately upon being so requested by us to assign to us all rights in respect of those proceeds and that separate account and/or all rights and claims which you may have against any customers arising from such sales until payment is made in full as aforesaid and not to assign such rights and claims to any third party without our prior written consent.

13.7 We reserve the right (subject to applicable law) to repossess any Products in respect of which payment is overdue, declined or lapses and thereafter to re-sell the same and for this purpose, you hereby grant us an irrevocable right and licence to our servants and agents to enter upon your premises during normal business hours. This clause shall continue in force notwithstanding termination of the contract howsoever caused.

14.1 Where any Product supplied is or includes software ("Software"), this Software is licensed by us or by the relevant licensor/owner subject to the relevant end-user license agreement or other licence terms included with Software ("Licence Terms") and/or the Product. In addition:

• Such Software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that (i) this is permitted in the Licence Terms, or (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.
• Save to the extent provided for in any applicable Licence Terms, your rights of return and/or to a refund under these Terms and any applicable returns policy do not apply in the event that you open the Software shrink-wrap and/or break the licence seal and/or use the Software.

14.2 Except to the extent expressly provided by us in writing or under relevant Licence Terms, the Software is provided as is without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction. You are advised to refer to any licence terms with regards to determining your rights against a manufacturer, licensor or supplier of the Software.

16.1 Subject to clauses 16.2 to 16.5, either party may cancel this agreement at any time by giving fourteen (14) days prior written notice.This does not apply to all orders in transit to you.

16.2 We have the right by seven (7) days prior written notice to suspend or cancel wholly or in part this or any agreement for the provision of Products and Services, including delivery (completed or in transit), if you default by:

• failing to pay or indicating you will not pay any sum owing by the due date;
• any of your creditors seizing or indicating they will seize any Products provided to you;
• Products in your possession becoming materially damaged while any amount remains unpaid;
• being bankrupted, insolvent, under statutory management or put into liquidation;
• a receiver being appointed over or a landlord possessing any of your assets;
• a court judgment entered against you remaining unsatisfied for seven (7) days;
• breaching the terms of this agreement; and
• an adverse material change in your financial position.

16.3 If you default, we may exercise a lien against any Products in our possession.

16.4 You agree that if you default and the default is not remedied within seven (7) days, we may enter any premises occupied by you to inspect or retrieve any Products. You will provide reasonable access to such premises and do all things necessary to give effect to our obligations. We may re-sell any Products and credit the net sale proceeds to your account for the invoice value less adjustment for the condition of the Products.

16.5 Cancellation under clause 16.1 or cancellation or suspension under clause 16.2 will not affect either party’s claim for any amount due at the time of cancellation or suspension, damages for any breach of obligations under this agreement and any other legal rights either party may have. Upon cancellation of this agreement any amount owed by you for Products and Services provided up to and including the date of cancellation will become immediately payable and current orders will terminate.

17.1 If you are a director of a company or the trustee of a trust:

• in exchange for us agreeing to supply Products and Services and/or grant credit to the company or the trust, you accept this agreement in your personal capacity, and jointly and severally personally undertake as principal debtors, to pay everything that the company or trust owes us, and to indemnify us against non-payment and/or default; and
• any personal liability of you as director or trustee will not exclude the company or trust from the liabilities and obligations contained in this agreement.

17.2 A guarantee provided under clause 17.1 will continue to apply notwithstanding changes to these terms of trade in accordance with 19.8 and/or prior dealings.

18.1 The website and its contents are our property and protected by law, including laws governing copyright and other intellectual property rights.

18.2 Unless otherwise expressly authorised by law, you may not use, transfer or copy any of the website/application content for public or commercial use without our permission. You may only print, download extracts or use any pages of the website/application content for your personal use. You acknowledge our status as the owner of the website/application content.

18.3 The provision of Services will not operate so as to transfer or vest in you any trade mark, patent, copyright or other intellectual property.All intellectual property rights in respect of the Products and Services provided by us remain ours and you may not use, reverse engineer, interfere with or alter the intellectual property in any way.

18.4 Unless otherwise agreed, you authorise us to advertise that we are providers of Products and/or Services to you on our website, Facebook, Instagram, other social media sites or for such other advertising purposes as we may require.

19.1 We may outsource (contract out) part of the work required to perform our Services, you agree to pay for all amounts due in connection with the same.

19.2 A failure by either party to enforce any of the terms of this agreement will not be deemed to be a waiver of any of the rights or obligations under this agreement.

19.3 Neither party may assign or transfer their rights or obligations under this agreement to any other party without our prior written consent.

19.4 If any of these terms are determined to be invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining terms will not be affected.

19.5 This agreement supersedes all prior agreements, representations and warranties. Any instructions we receive from you and all arrangements between the parties are subject to these terms.

19.6 If a dispute arises between the parties either party must notify the other in writing within seven (7) days of the dispute arising. The parties will endeavour to resolve the dispute by negotiation within seven (7) days of receiving notice. If the parties cannot resolve the dispute then each party will have the right to refer the dispute for mediation or arbitration at any time. The arbitration will be undertaken in accordance with the Commercial Arbitration Act 2017. The presence of a dispute will not affect either party’s claim for any amount due, damages for any breach of obligations under this agreement and any other legal rights either party may have.

19.7 Documentation related to this agreement may be served on you by email.

19.8 We will notify you of any changes to these terms and publish the same on our website - continued provision of Products and Services will be subject to your signed or written acceptance of the same. All other variations must be mutually agreed in writing.

19.9 These terms shall include any and every invoice or other document evidencing or describing, whether by item or kind or otherwise, any Products. These terms are paramount, and, to the extent that there is any conflict between any provision of them and any invoice or other document evidencing or describing any Products, these terms will prevail.

19.10 Any notice or other communications in relation to our contract may be given by sending the same by hand delivery, pre-paid post, or e-mail to the latest address and contact that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law Such notices or communications (where properly addressed) shall be considered received:

• In relation to hand delivery, on the date of delivery at the relevant address (or, if this is not a working date, the first working date thereafter);
• If posted, 5 working days after the date of posting; or
• If sent by email, on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of 48 hours after transmission, provided that the sender has not received notification of unsuccessful transmission.