Privacy statement

Dated: May 2023



Scope of this Privacy Statement

In General. This Privacy Statement applies to all personal information received and managed by our business, Cadpro New Zealand Ltd, 485C Rosebank Road, Avondale, Auckland 1026, New Zealand where this Privacy Statement can be accessed from a hyperlink on our website. If you are purchasing products through this website or generally purchasing products from us through any other means. Please note that this website is hosted and operated by Cadpro as the seller of products or agents of product suppliers under our usual terms of trade found here.

The purpose of this Privacy Statement is to provide you with information concerning how we collect personal information when you use this website, communicate with us, purchase our products (or its licences), and how we collect other information regarding your interaction with this website without identifying you as an individual; how we use, handle and disclose collected information; and choices you may have about the ways we collect and use that information. Our goal in handling personal information provided to us is to comply with applicable data protection and privacy laws and to offer users of our website notice, choice and consent regarding processing for direct marketing purposes, security, data integrity, access, and enforcement with regard to personal information.

"Personal information" means information that identifies you personally, either alone or in combination with other information available to us.

Supplemental Privacy Notices. This Privacy Statement may be supplemented or amended from time to time by additional “Privacy Notices” posted on this website. Such Privacy Notices will provide supplemental information on how we collect and handle information specific to where that Privacy Notice appears, and is intended to be read together with this Privacy Statement.

Third Party Privacy Policies or Statements. If you access a website through which we offer products or services for sale, you will often see our web pages co-branded with the name and branding of the organisation whose product you are purchasing. If the privacy policy or statement of one of our partners also appears on this website, this Privacy Statement will apply to our use of any information collected by us, and the privacy policy or statement of our partner will apply to any such information provided to that partner as contemplated by this Privacy Statement and any Supplemental Privacy Notices.

Changes to this Privacy Statement

We may occasionally update this Privacy Statement. These updates may reflect, among other things, changes in applicable laws, rules or regulations, changes to our data collection practices, and/or changes to our business or services. Changes to our Privacy Statement will become effective 30 days after posting and will only apply to your personal information we hold if you use the site after the revised statement becomes effective. If revisions to the Privacy Statement materially affect how we may use Personal Information collected from you prior to the date of the revised statement, then we will request that you opt-in to the revised Privacy Statement. We will post an updated version of this Privacy Statement on the website with a revised effective date, to let you know that we have updated the Privacy Statement.

Collection of Information

We collect personal information you provide when you use this website, purchase our products (or its licences), or any form of communication or interaction with us (email, phone calls, messages, our social profiles, networking platforms, online platforms, or face to face interactions), from third parties, and publicly available sources. This may include, but is not limited to, the following situations: where you are providing information when you request information about, or use, a product or service available, or where you are providing information when you purchase a product or service; where you are entering a contest or a promotion; a customer survey, marketing campaigns or sponsorships; ordering a newsletter or utilising other informational tools; where you are submitting an order or purchasing, downloading and/or registering products and/or signing up for additional services; from third parties, including but not limited to, contractors performing a service or function on our behalf and agents; and any other parties you refer us to or who refers us to you. The information we collect may include, but is not limited to, your name, email address, IP address, billing and/or shipping address, phone number, payment account information, and other information about you submitted to verify who you are or to prevent fraud. If you call our customer service, we may collect personal information which you knowingly and voluntarily provide through your contact with our customer service representatives.

We also collect transaction information, such as your payment information, details of the products or services you have purchased or subscribed.We further collect information relating to your use of or interest in products and services that we provide, your use of our website and interactions with our website, staff, or us in general.

We furthermore collect information that is sent to us automatically by your web browser, which may include, without limitation, information that does not identify you personally (such as the date and time of your visit). The information we receive in this manner depends on the settings on your web browser. If you have created a user identity on one of your visits to this website, we may link the information provided by your browser to information that identifies you personally and use it for the purposes described below. Please review the settings of your web browser if you want to learn what information your browser sends or how to change your settings.

If you fail to provide any information that is reasonably requested by us, we may not be able to respond to your queries, provide you with (or assess your application for) products, services and offers or provide you with the full benefit of our website.

It is important that the personal information we hold about you is accurate and current.You must ensure that any personal information you provide to us is true and accurate.Please keep us informed if your personal information changes.We reserve the right to decline access to information, services or products or deny access to certain parts of our website until current, complete and accurate information is provided.

Cookies and Web Beacons

We collect information that is typically not personally identifiable through the use of web technologies, including, without limitation, “session cookies,” “persistent cookies,” “JavaScript tags,” and “web beacons” (also referred to as “tracking pixels,” “pixel tags,” or “action tags”). As the Internet evolves, we may implement and use different types of technologies for this purpose.

Cookies. When you visit this website, your computer may receive one or more “cookies” in order to help personalise and support your use of this website, our services, and/or the services of our partners. A “cookie” is a small text file that is transferred to your computer’s web browser by a web server, and can be read by a web server in the same domain at a later time. If you do not wish to receive cookies or wish to manage when you accept cookies in general, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. We provide more information on this in the “Your Choices” section, below. Although you are not required to accept our cookies, if you set your browser to reject cookies, you may not be able to use all of the features and functionalities of this website.

Cookies allow a website to customise information that is presented to you through your use of thi website (such as to display personalised content and targeted advertising to you on your future visits to this website), and to save time by storing information so you do not need to re-enter it during a later use of our website. We may place cookies on this site directly, or on behalf of the partner whose advertisement appears on this website or its service providers. In general, cookies do not identify you personally. However, if you have created a user identity on one of your visits to this website, we may link the cookie to information that identifies you personally. We may use a combination of “session cookies” and “persistent cookies” on this website, further described below.

Session Cookies. A “session cookie” is a temporary cookie that expires when you close your browser. A session cookie assigns a randomly-generated, unique identification number to your computer when you access this website. Assigning your computer a number facilitates the proper functioning of the features of our websites by permitting us to maintain a persistent “state” for your session, such as maintaining the contents of your shopping cart during checkout. We also use session cookies to collect anonymous information (i.e., information that does not identify you personally) about the ways visitors use this website – which pages they visit, which links they use, and how long they stay on each page. We analyse this information (known as “click-stream information”) to better understand our visitors’ interests and needs and to improve the content and functionality of this website.

Persistent Cookies. Unlike a session cookie, a “persistent cookie” does not expire when you close your browser. It stays on your computer until the expiration date set in the cookie (for example, at the end of a calendar month) or until you delete it. Persistent cookies can be used to “tag” your computer so that the next time you visit (or someone using your computer visits), our server will recognise you, not by name, but by the “tag” on your computer. This will enable us to provide you with a personalised experience even if we do not know who you are. It will also allow us to collect more accurate information about the ways people use this website, for example, how people use this website on their first visit and how often they return. Using persistent cookies permits us to provide you with a more personalised shopping experience and, in some cases, may save you the trouble of re-entering information already in our database.

Web Beacons. When you visit this website, your computer may receive one or more “web beacons” in order to assist us with delivering cookies on this website, to collect anonymous information about the use of this website by our visitors, and to deliver customised or targeted content to you on this website and through our partners. Web beacons (also referred to as “tracking pixels,” “1x1 gifs,” “single-pixel gifs,” “pixel tags,” or “action tags”) are graphic images, usually no larger than a 1x1 pixel, placed at various locations on this website. They also help us identify browser types, search terms that bring visitors to our website, and the domain names of websites that refer traffic to us. We may place web beacons on this site directly, and may place web beacons on behalf of the partner whose branding appears on this website or its service providers. They also help us identify your IP address. The information collected by web beacons does not identify you personally. However, if you have created a user identity on one of your visits to this website, for example, by making a purchase, we may link the information we collect using web beacons to the information that identifies you personally and use it in the same ways as we use the information we collect using cookies. We also use web beacons to provide us with more information on any emails we send out. In particular, a web beacon in an email communication will send us information to let us know that you have received, opened, or acted upon an email you have chosen to receive from us.

Storage, Use and Sharing of Information

Cadpro New Zealand Limited is located at 485C Rosebank Road, Avondale, Auckland 1026, New Zealand. Your personal information provided to us will initially be processed on our computer servers located in Auckland, New Zealand.

In some cases (where it is necessary to do so in order to fulfil our contractual obligations to you) such information may also be transmitted or made available to (i) third-parties providing services to Cadpro or (ii) product manufacturers, licensors and/or suppliers, located in the European Economic Area (“EEA”), the United States of America or another territory outside the EEA.

In all cases in which your personal information is transmitted Cadpro has taken measures to protect the confidentiality and security of your personal information in compliance with this Privacy Statement.

Our Use of Personal Information. We may use personal information collected by us for the following purposes:

  • to ensure proper entry into our usual terms of trade;
  • to contact you if you have requested information or communication from us;
  • to determine the country in which you are located for compliance purposes (including without limitation export compliance) and for security, anti-piracy, and fraud prevention purposes;
  • to help verify that existing personal information about you in our possession is accurate and complete;
  • to provide you with product updates and upgrades, special offers, pricing information, newsletters, and other information, either on our own behalf or in some cases on behalf of a partner or client acting as their agent, where you have consented to receive it;
  • to undertake any other promotional activities where you have consented to such promotional activities;
  • in connection with keys, access codes or other information as may be required to permit you to access the websites or services of our partners to receive products, updates or services;
  • for the purposes identified in a specific Supplemental Privacy Notice posted on the page or area of this website where you provided that information;
  • where required, to verify compliance with applicable laws, rules and regulations;
  • to understand the nature of your business and your requirements;
  • to manage your safety and security when utilising our services and also the safety and security of other customers;
  • for market research and analysis purposes;
  • to comply with any obligations imposed on us;
  • to be provided to our key partners, suppliers, and corporate affiliates so that you have access to the full extent of our products and services;
  • to enforce our rights under the terms of any agreement or engagement we have with you including recovery of any unpaid debt or register a security interest over products not yet completely paid;
  • any other purpose which would enable us to properly provide you with an integrated customer experience;
  • if you conduct a purchase transaction:
    • to take, verify, process or deliver your order, process or obtain payment, verify your tax or tax exempt status, contest chargebacks, determine your eligibility for a line of credit, or notify you of the status of your order,
    • for fraud and piracy prevention purposes;
    • to provide you, to the extent permitted by law, with a personalised shopping experience;
    • to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes;
    • to provide notice of your purchase to the provider of an online service for which you purchase a service use right from us, for example, in order for the service provider to enable your access to the service;
    • to establish an account for future purchases by you if you have consented to the creation of an account;
    • to facilitate the renewal of subscriptions for products or services; and
    • to provide you with effective customer service (which may to the extent and in a manner permitted by applicable law, include contacting visitors who commence but do not complete a checkout process to follow up on the incomplete session or to see if there was a problem with their use of this website), and/or technical support.

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance), and as permitted or required by applicable law. We will observe applicable law and take reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.

We will only use your personal information for the purposes for which we collected it, unless you have authorised the use of your information for another purpose or we reasonably consider we need to use your information for another purpose which is directly related to the purpose for which it was obtained or as otherwise permitted by law.

Our Use of Anonymous Information. We may use anonymous information collected by us:

  • to personalise and support your use of this website, our services, and/or the services of our partners;
  • to improve this website, the customer experience, our advertising systems, and our products and services;
  • to identify actions or transactions as originating through an affiliate marketing or referral program;
  • to deliver targeted advertisements on this website and other websites;
  • to provide reporting to our current and prospective partners and service providers; and
  • for other historical, statistical or research and analysis purposes

In addition, we may “de-identify” personal information by removing any information that identifies you specifically, and use the rest for the purposes set out above.

Our Partners. When we make products available for sale through a website, we are doing so as an independent e-commerce reseller of, or service provider for, the partner whose name and/or logo appears on the particular website. In connection with your purchase of a product or service through an online store we operate that is co-branded with our partner’s branding, we will provide certain personal information and/or anonymous information you provide in connection with your purchase to that partner for reporting purposes, to allow our partner or its service provider to register your purchase, to enable your access to products or services provided by our partner or its suppliers, to facilitate warranty, technical support or after-sales service, to allow our partner or its subcontractor to send communications to you if you have consented to receive them, to allow our partner or its service provider to provide services in connection with this website such as customer support or single sign-on functionality on this website and our partner’s website, or for similar purposes in order to fulfil obligations to you. We may also provide some of the personal information you provide in connection with your purchase to the publisher or manufacturer of a product you purchase, or operator of a service for which you purchase a service use right from us, if different than the partner whose name and/or logo appears on this website. The privacy policy of our partner, and of the publisher, manufacturer or operator of the product or service you purchase, will govern how that party uses and protects any of your personal information that we provide to them.

Our Service Providers. We use other companies, including but not limited to our corporate affiliates, to provide joint services or certain services to us or on our behalf and help us to operate our business. For example, to the extent permitted by applicable law we may use our corporate affiliates and/or other companies to host or maintain this website, to process credit card payments, to provide fraud screening and/or detection services, to perform data integrity checks, to offer you a line of credit, to provide website optimisation services, to fulfil your order, for payment collection, to deliver advertisements on this website and third party websites, to send mail or email, and/or to provide customer service. We may share your information with our service providers in connection with their provision of services to us. These companies are required by contract to use any information we share with them only to perform services to us or on our behalf and to protect the confidentiality of your personal information. We will not share your personal information with our affiliates or unrelated third parties to use for their own marketing purposes without your consent.

To Comply With Legal Requirements, Cooperate With Law Enforcement, Prevent Fraud and Other Crimes, and Protect Legal Rights, Property, You and Others. To the extent permitted by applicable law, we may disclose the personal information we collect on this website without notifying you when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative or judicial process, requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Cadpro, its corporate affiliates, and their respective employees, clients and partners and agents, other users or the public in general; or to protect your vital interests if determined necessary by us. In addition, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we may share our server logs – which contain visitors’ IP addresses – with the appropriate investigative authorities who may use that information to trace and identify individuals. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe are or may be in violation of applicable laws, rules or regulations without providing notice to you.

In Connection With Corporate Events. If one of our corporate affiliates or a third party has acquired our business, specific assets or the business of one of our operating divisions through which you have provided information to us, for example, as the result of a sale, merger, reorganisation, insolvency, dissolution or liquidation, your personal information will become owned by that company. In that event, the acquiring company’s use of your personal information will still be subject to this Privacy Statement, any applicable Supplemental Privacy Notices, and the privacy preferences you have expressed to us.

Internal and Cadpro group network: We may also disclose your personal information to our board members, employees, contractors, sub-contractors, agents, licensors, franchisors, trusted third parties such as our accountants, lawyers and other professional advisors.We will provide the information only as necessary to perform the functions they are engaged to perform.Only staff members who have a legitimate business purpose for accessing and handling information obtained by us are given authorisation to do so. Any unauthorised access or use of such information by our staff members is prohibited.

Other third parties: We will disclose your personal information to any other third party where you have given your express consent to do so.

Overseas third parties: Depending on the third party, some levels of personal information may be disclosed to third parties in countries outside New Zealand and steps are taken to reasonably ensure it has similar levels of data protection. If the third party is not in a country with similar levels of data protection as that provided in New Zealand, this will be made known to you and we will only share the required personal information necessary for the purposes of the performance of our services upon receipt of your consent.

Your Choices

Cadpro respects your right to make choices about the ways we collect, use and disclose information about you. We generally ask you to indicate your choices at the time and on the page where you provide your personal information.

When you provide personal information, we may offer you a choice as to whether you would like to receive further communications from us and/or from our partners, such as communications related to updates, upgrades, special offers and pricing. You have the right to withdraw your consent at any time. If you decide you no longer want to receive promotional messages from us, you may let us know by emailing us at or by following any unsubscribe link in our emails; please specify which consent you are revoking in your email to us. Please note, however, if you give us permission to add your contact information to our Partner’s mailing list and later withdraw your permission, you will have to contact our Partner (or use the “opt-out” provided in the emails our Partner sends you) to have your name removed from our Partner’s mailing lists.

If you accept a session or persistent cookie, you can delete it at any time through your web browser (e.g., as soon as you leave our website). If you do not wish to receive cookies or wish to manage when you accept cookies in general, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept our cookies, if you set your browser to reject cookies, you may not be able to use all of the features and functionalities of this website.

We and our partners use third party service providers, which may include but are not limited to Google Analytics and Omniture, to serve ads on our behalf across the Internet, and sometimes on this website. These ads may collect anonymous information about your visits to the website on which such ad is placed, your interaction with these ads and the products and services offered by us, our partners and our suppliers through the use of a pixel tag or other web technologies. We and our partners may use this anonymous information to provide targeted advertisements to you for goods and services. If you would like more information about this practice and to know your choices about not having this anonymous information used, please visit You may view a list of third party service providers who collect anonymous information, and/or opt-out of such collection of anonymous information about you, by visiting If you opt out of having your information collected through cookies, web beacons and other tools, your existing display advertising cookie(s) will be deleted and new cookie will attempt to be placed that instructs service providers not to track your future activities when that cookie is detected (a “no-track” cookie). If your browsers are configured to reject cookies when you visit our opt-out page, a “no-track” cookie cannot be set on your computer. Also, if you subsequently erase “no-track” cookies, use a different computer or change web browsers, you will need to opt-out again.

Security of Information

We are committed to keeping personal information secure. We have implemented physical, technical and administrative safeguards reasonably designed to protect your personal information from unauthorised access and disclosure. When we collect or transmit sensitive information such as a financial account number, we use industry standard methods to protect that information. It is important that you understand, however, that no website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorised disclosure or misuse, for example, by protecting your password.

Different countries have different privacy laws and requirements. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through this website, it will be protected by us in accordance with the terms of this Privacy Statement, any Supplemental Privacy Notices that apply to you, and applicable laws, rules and regulations.

Accessing and Correcting Your Personal Information

We strive to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. We provide ways for you to access your personal information as required by applicable law, so that you can correct inaccuracies or update your personal information.

If you would like to review, correct or challenge your personal information, please contact us by postal mail addressed to us, ATTN: Cadpro New Zealand Ltd, Customer Care, PO Box 90847, Victoria Street West, Auckland 1142, New Zealand or by email at

If you contact us we may, for your protection, ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate personal information you discover. We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if the disclosure may lead to a breach of applicable law and regulation, e.g. in case of any legal obligation to retain certain data, or if you have failed to provide sufficient evidence to verify your identity.

Links to Third Party Websites

This Privacy Statement is only applicable to the use and disclosure of information we collect from and about you through this website and any other websites on which this Privacy Statement appears. It does not apply to information collected on the websites of our partners, service providers or any other third party, even if their website links to this website, or this website links to theirs. We do not control the privacy policies of our partners, service providers or other third parties. If you disclose information to any other party, different terms may apply to their use and disclosure of the information which has been disclosed to those third parties. Please review the privacy statement posted on each website you visit. We encourage you to review the privacy policy of any other website you may interact with.

Children’s Privacy

This website is not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in New Zealand, you may not use this website unless supervised by an adult. Our goal is to comply with applicable laws and regulations relating to collection and use of information from children as such term is defined by applicable laws. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by postal mail addressed to Cadpro New Zealand Ltd, Customer Care, PO Box 90847, Victoria Street West, Auckland 1142, New Zealand or by email at, and we will take reasonable steps to remove that information from our databases.

How to Contact Us

How to Contact Us

If you have any questions, comments, or concerns regarding this Privacy Statement or our privacy practices, or have privacy-related questions not answered online, you may contact us by any of the following means:

  • By Mail: You may contact us by postal mail addressed to Cadpro New Zealand Ltd, Customer Care, PO Box 90847, Victoria Street West, Auckland 1142, New Zealand
  • By Email: You may contact us by email at Please specify "Privacy Question" in the subject line to help us to expedite our review of your email.

Our privacy officer is responsible for overseeing your personal data requests. If you have any questions or intend to exercise your legal rights, we would appreciate the first opportunity to deal with your concerns. If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with the Office of the Privacy Commissioner by visiting calling 0800 803 909 or using the online complaint form.

You may write to us in your own language.