Contact our team for support for any of our products. We will respond within 24 hours.

Software support
Our expert technical team provides rapid and reliable support to ensure your workflows remain uninterrupted. We're here to troubleshoot issues, resolve errors, and answer your questions – minimising downtime and maximising productivity.
Access priority support now"Cadpro’s support was really critical... We have a pretty complex system that needs setting up properly. That would have been impossible for us to do without Cadpro’s assistance."
Campbell Easton, Metalform CEO

Support on demand
Our on-demand support service is called Cadpro Technical Time: purchased by the hour in advance and used however you like. Skip the time-wasting guesswork and get the answers you need from our certified team of Autodesk and Bluebeam experts.
Our technical team
Our tech support team are here to keep you moving. With decades of combined experience and a deep understanding of CAD, CAM, and BIM software, we provide fast, reliable solutions that minimise downtime and maximise your productivity.
Get expert help, fast. Our local, market-leading team of CAD, CAM, and BIM specialists are here to solve your technical problems so you can get back on track quickly.
Technical Time FAQs
Our experienced technical team are Autodesk and Bluebeam certified and can provide local support on demand for any of our products. Our experts are qualified to offer:
- Autodesk Revit support
- Autodesk AutoCAD support
- Autodesk Civil 3D support
- Autodesk BIM Collaborate / Pro support
- Autodesk Construction Cloud: Docs, Build support
- Autodesk Fusion support
- Autodesk Inventor support
- Autodesk Vault Professional support
- Bluebeam Revu support
As well as many other software products. If we sell it, we can provide support for it – or put you directly in touch with an expert who can help.
Cadpro Technical Time (sometimes abbrieviated to CTT) is our software support service, providing you with access to our skilled team of specialists. Time is purchased in hourly blocks and can be used however you wish – for example:
- Installation support & licensing support
- Software configuration
- Software implementation
- Customisation
- On-demand support
- Casual subject matter training
If you're looking for support with something else, browse our range of services, including training, consulting, and software automation.
Access Cadpro Technical Time by contacting our team, find contact options here.
Our technical teams are available during standard business hours, between 8:30am and 5pm.
Cadpro will endeavour to respond within 4 hours of a support request being made, but it can take up to 24 hours. Priority will always be given to critical client issues.
There is no need to book; however, it is recommended. Otherwise, you may need to wait until a technical specialist is next available.
All Cadpro clients get priority support if they are unable to use their software because of a licensing issue. Technical Time clients will get priority support over those that do not have Technical Time and are put in a priority queue. In all cases, we establish the urgency of a request and Cadpro reserves the right to bump clients up or down depending on that urgency.
Technical Time contracts expire 12 months after the start date. Our support team will keep you up to date on how much time you have remaining as you work with them.
No – we can provide technical support to anyone who uses the products we sell, regardless of where they were purchased.
Yes - Cadpro can offer discounts for Technical Time pre-purchased in multiples in advance.
Yes. This service is based on company access, not individual user access.
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Additional services
Cadpro services
Software training
Master your software with our comprehensive training courses that cater to all skill levels, from fundamentals to advanced. Choose from flexible online modules or instructor-led classroom sessions, jam-packed with valuable tips, insider tricks and shortcuts from qualified experts.
Cadpro services
Consulting
Get a tailored roadmap to success. Our specialised consultants bring decades of experience, real-world industry expertise and local market knowledge to customise a strategy that fits your business, team and budget. Whether it's onboarding, deployment, integration or more, our trusted team will guide you every step of the way with honest, expert advice.
Cadpro services
Software automation & add-ins
Unlock the full potential of your software with a custom add-in that powers productivity. Whether it's a tiny tweak or a complex script, our technical team is adept in developing automations that streamline your workflows and improve efficiency.