We appreciate this new transaction model is a different way of conducting Autodesk subscription business. Cadpro is committed to supporting you through this transition to ensure your experience is as smooth as ever going forward.
FAQ
FAQ: The new Autodesk transaction model
In 2023, Autodesk informed Australian customers of a new payment model. As your Autodesk Authorised Solutions Provider, we wanted to clarify this change and confirm that Cadpro will continue to support you with all your Autodesk requirements.
Frequently asked questions
Rest assured, Autodesk is not moving to a direct model and bypassing partners like Cadpro. The only change is to the payment process for your Autodesk software – you will now make payment directly to Autodesk, rather than to Cadpro.
The new transaction model was implemented in Australia on 13 November 2023.
Autodesk products are now quoted and paid for separately from all other Cadpro-delivered products and services. In the past, Cadpro would provide one combined proposal for all your requirements. We now provide two proposals: one solely for Autodesk software, and another, separate proposal for any other non-Autodesk software, hardware and services. The payment methods are separated to reflect this.
Payment is made directly to Autodesk and processed via your Autodesk Account Portal. Payment can be made via Credit card, PayPal or direct bank payment. You may need to set Autodesk up as a vendor in your business payment platform to accommodate this. See further instructions below:
For direct bank transfers, access the banking details via this Autodesk link:
Australia (AUD) banking information
Australia (AUD) banking information on Autodesk Letterhead
*Please note: you will need to be logged in to your Autodesk Account to access these links.
If your business requires Vendor setup for procurement and finance protocols, Autodesk instructions can be found here:
How to guide – Autodesk Vendor setup
Vendor form – Australia
If you are an existing Autodesk product user, you are the Autodesk Contract Manager for your business and already have an Autodesk Account. The new transaction model will simply leverage your existing account for managing your subscriptions. If you're a new user purchasing a subscription under the new model, you'll be prompted to create an Autodesk Account during the purchase process. This account will then be used for managing your subscription and future renewals.
The Autodesk Account Portal provides increased visibility into transaction history and self-service capabilities, including more control over upcoming renewals and new subscriptions. Customers selecting a three-year term will lock in the pricing at the time of purchase for the duration of the contract, but pay annually rather than in one lump sum, freeing up cashflow for their business.
The payment for renewals is now made to Autodesk. Cadpro will continue to assist you through the renewal process. While the financial transaction happens directly with Autodesk, as an Authorised Solutions Provider, we will help you navigate the different subscription plans and choose the one that best suits your needs. Additionally, Cadpro can continue to provide technical support, training and configuration assistance for your Autodesk products - contact us to learn more about our comprehensive services.
No. There are no additional or reduced fees associated with transacting directly with Autodesk.
Your current relationship with Cadpro will not change and our great team of people are here to help you with the new payment model. While payments go directly to Autodesk, solution providers remain involved in pre-sales and post-sales support, configuration of quotes, and overall customer experience. We will remain your primary contact for Autodesk product, support and services, continuing to provide proposals for new, additional and renewal subscriptions.
The way you transact on non-Autodesk products, including Bluebeam and HP hardware, is not affected. Cadpro will also continue to provide free licensing set-up and installation support for your software.
Cadpro services are not affected. Product support, consulting and training are available for purchase to enhance your knowledge and improve the functionality of your software products.
